Returns and Refunds Policy

Returns and Refunds

We are bound by our suppliers terms and conditions as follows:

Our supplier offers a 14 day returns and refund policy from the date of delivery in accordance to the DSR. You will receive the full refund to the value of the order (delivery costs not included).

The parcel must be returned in brand new condition, unopened and in the original packaging. You, the customer, must bare the delivery cost of the return of the product/order to our supplier.

This applies to all orders with us unless:

Products that are ordered in error, or that you changed your mind on, will be entitled to a credit note at our discretion.

Products that are faulty due to manufacturing process are entitled to a credit note under the manufacturers' warranty for a limited time specified in the manufacturer's terms and conditions (usually three months). If a product is credit noted due to manufacturing defects then you, the customer, is responsible for the return of the goods to such address as directed by the supplier.

We will then offer you a credit note on return including a maximum of £10 postage costs. All customers should use for anything other than a small Jiffy Bag where the Post Office can be used. You can send up to 25kg for £10 with this service and that is all we will refund on return postage fees that are because of our error.

This does not affect your statutory rights.

Products that are damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit the customer or recipient must NOT sign for the delivery. Instead the customer must refuse delivery by the courier and then contact us for further details. Please email us at if you have want to return your order.


Standard Returns

If you are not completely satisfied with your purchase, simply return the item or items to our supplier in their original condition* within 14 days of receipt. For all returns please contact us.

The product(s) must be returned to our supplier (contact us at on how to do this) in the same condition in which you received them, un-used, in the same condition and in the original packaging.

The product(s) are returned at your own cost and risk. It is recommended that you as the customer use a recorded delivery option to ensure the parcel arrives back to our supplier. If this delivery option isn’t used and the item goes missing then you, the customer, will be held liable, and we will not be required to refund you.

Please note:

- The item is your responsibility until it reaches our supplier. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to our supplier is your responsibility.


To complete your return, we require a receipt, or proof of purchase.



Once your return is received and inspected by our supplier, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded. Sale items cannot be refunded.


Shipping Returns

To return your product, you should contact us at where we will instruct you on how to return your product(s) to our supplier.

If the product(s) being returned are fit for re-sale, you, the customer, will be responsible for paying for your own shipping costs for returning your product(s). Shipping costs for returned products that are fit for re-stocking by our supplier are non-refundable. You, the customer, will also be liable to pay the 10% re-stocking fee charge for items that are returned to our supplier, and that are fit for re-sale.

We recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that our supplier will receive your returned product(s), and this will cover you, the customer, in any situation whereby the return product(s) don’t reach our supplier.

Need help?

Contact us at for questions related to cancellations, returns, and refunds.